Why Did Ventra Reader Take Debit Card Number?

CBS2 INVESTIGATOR DOROTHY TUCKER WANTED TO KNOW HOW THAT HAPPENED AND WHY YOU DIDN'T GET A REFUND Reporter: THE NUMBER 9 BUS DOWN OPTION IS A POPULAR RIDE FOR CTA EMPLOYEES RETURNED — RETURNING TO THE BUS BARN

THIS IS WHERE THIS BUS DRIVER BOARDED A COUPLE OF WEEKS AGO INSIDE WAS HIS CTA EMPLOYEE CARD THAT ALLOWS HIM TO RIDE THE BUS FOR AFRIDI — FOR FREE ONLY HE WAS CHARGED $250 INSTEAD OF READING MY ID, EVERETT MY ID — DEBIT CARD

HE EXPLAINED HE WAS A CTA EMPLOYEE HIS DEBIT CARD IS NOT ON FILE WITH THE CUSTOMER SO WHY DID HE CHARGE IT? THEY TOLD ME IT TAKES THE FIRST LOOK Reporter: BECAUSE HE HAD TAPPED HIS WALLET TO THE READER, WITH HIS DEBIT CARD TOUCHING AT FIRST, IT READ HIS DEBIT CARD THIS IS THE WAY THE CARD WORKS BUT HE HAS NO IDEA

I DIDN'T KNOW THAT Reporter: IT IS ON THE WEBSITE PROJECT TO SEARCH AND FIND IT YOU HAVE TO READ THROUGH A BUNCH OF OPTIONS AND BURIED IN THIS PARAGRAPH AN EXPLANATION THAT IT TAKES MONEY FROM THE FIRST CARD IT READS I DIDN'T THINK THAT WAS FAIR THEY SHOULD HE — BE TELLING PEOPLE

Reporter: HE WANTS HIS MONEY BACK HE DISCOVERED HE WAS ACTUALLY CHARGED TWICE FOR A TOTAL OF $475 CTA MANAGER SAY THEY ARE LOOKING INTO THE CASE HE SAID IF HE DOESN'T GET A REFUND HE WILL FILE A DISPUTE WITH THIS CREDIT CARD COMPANY

HE'S ABOUT THE PRINCIPLE THAT THE $475 DO YOU KNOW IF THIS IS HAPPENED TO ANY OTHER CTA EMPLOYEE? Reporter: ACCORDING TO THE CTA IT'S ONLY HAPPENED A HANDFUL OF TIMES THEY SAID THIS IS VERY RARE BUT AGAIN THEY WILL LOOK INTO THIS CASE Reporter: AT THIS POINT THEY DON'T PLAN TO MAKE THIS PROMINENT OR TAKE HIS SUGGESTION AND PUT OUT A BULLETIN

Reporter: NO, THEY DON'T THEY JUST HIT BACK WITH A BUNCH OF ITS OF THE TERMS AND CONDITIONS, IT'S IN THE FINE PRINT AND PEOPLE SHOULD KNOW