News 6 Investigates: Open credit card concerns

>>> NEW AT 11:00 AM BANK NOTICE >>> NEW AT 11:00 AT BANK NOTICE ABOUT 20-YEAR-OLD STORE CREDIT >>> NEW AT 11:00 A BANK NOTICE ABOUT A 20-YEAR-OLD STORE CREDIT CARD CONVINCED AT LOCAL WOMAN ABOUT A 20-YEAR-OLD STORE CREDIT CARD CONVINCED TO LOCAL WOMAN SHE'S THE TARGET OF IDENTITY CARD CONVINCED AT LOCAL WOMAN SHE'S THE TARGET OF IDENTITY THEFT SHE'S THE TARGET OF IDENTITY THEFT

APPARENTLY THE BANK WANTED HER THEFT APPARENTLY THE BANK WANTED HER NUMBER TO KEEP THAT ACCOUNT APPARENTLY THE BANK WANTED HER NUMBER TO KEEP THAT ACCOUNT OPEN NUMBER TO KEEP THAT ACCOUNT OPEN >>> AND THAT IS WHEN RHONDA OPEN >>> AND THAT IS WHEN RHONDA CALLED NEWS 6 AS INVESTIGATOR >>> AND THAT IS WHEN RHONDA CALLED NEWS 6 AS INVESTIGATOR MIKE HOLFELD FOUND OUT THIS WAS CALLED NEWS 6 AS INVESTIGATOR MIKE HOLFELD FOUND OUT THIS WAS NO SCAM AND IT COULD HAPPEN TO MIKE HOLFELD FOUND OUT THIS WAS OR

MIKE HOLFELD FOUND OUT THIS WAS OR >> VERY AGGRAVATED AND which we are about >> VERY AGGRAVATED AND FRUSTRATED >> VERY AGGRAVATED AND FRUSTRATED SCARY Frustrated

SCARY >> Reporter: MEET RHONDA SCARY >> Reporter: MEET RHONDA AT CREDIT CARD ACCOUNT BOTH >> Reporter: MEET RHONDA

AT CREDIT CARD ACCOUNT TIME BOTH, AND RHONDA FORGOT AT CREDIT CARD ACCOUNT TIME BOTH, AND RHONDA FORGOT >> I HAVE NOT HEARD THE NAME OF TIME, AND RHONDA FORGOT >> I HAVE NOT HEARD THE NAME OF THAT STORE IN DECADES >> I HAVE NOT HEARD THE NAME OF THAT STORE IN DECADES

I DO NOT THINK THEY'RE STILL IN THAT STORE IN DECADES I DO NOT THINK THEY'RE STILL IN BUSINESS I DO NOT THINK THEY'RE STILL IN BUSINESS >> Reporter: STEIN BUCK, A BUSINESS >> Reporter: STEIN BUCK, A POPULAR NEW JERSEY BASED >> Reporter: STEIN BUCK, A POPULAR NEW JERSEY BASED DEPARTMENT STORE IN THE VAIN OF POPULAR NEW JERSEY BASED DEPARTMENT STORE IN THE VAN OF GILLABLES AND MACY'S HAD ITS DEPARTMENT STORE IN THE VAN OF GILLABLES AND MACY'S HAD ITS ROOTS AS BURY PARK IN THE 70s GILLABLES AND MACY'S HAD ITS ROOTS IN BURY PARK IN THE 70s IN

ITS HAY DAY, THEY HAD ROOTS IN AS BURY PARK IN THE 70s IN HAY DAY, THEY HAD DOZENS OF STORES IN NEW YORK, IN HAY DAY, THEY HAD DOZENS OF NEW YORK, NEW NATIONAL POLE NJ, AND DOZENS OF STORES IN NEW YORK, NATIONAL NEW POLE NJ, AND CONNECTICUT NEW NATIONAL POLE NJ, AND CONNECTICUT GOAL DEBT FORCED THEM TO SHUT CONNECTICUT

GOAL DEBT FORCED THEM TO SHUT DOWN KNOW LIR 20 YEARS AGO GOAL DEBT FORCED THEM TO SHUT DOWN KNOW LIR 20 YEARS AGO >> WHEN THE STORE WENT OUT OF DOWN KNOW LIR 20 YEARS AGO >> WHEN THE STORE WENT OUT OF BUSINESS IN 1999, YOU FIGURE LID >> WHEN THE STORE WENT OUT OF BUSINESS IN 1999, YOU FIGURE LID WELL THAT CARD IS NONNAH LONGER BUSINESS IN 1999, YOU FIGURE LID WELL THAT CARD IS NONNAH LONGER VALID WELL THAT CARD IS NONNAH LONGER VALID

>> Reporter: THAT BRINGS US TO VALID >> Reporter: THAT BRINGS US TO HER CREDIT CARD MYSTERY AND WHY >> Reporter: THAT BRINGS US TO HER CREDIT MYSTERY CARD AND WHY SHE CALLED NEWS 6 HER CREDIT CARD MYSTERY AND WHY SHE CALLED NEWS 6 THIS NOTICE FROM OHIO BASED SHE CALLED NEWS 6 THIS NOTICE FROM OHIO BASED BANK COMMUNITY ADVISING HER THEY THIS NOTICE FROM OHIO BASED COMMUNITY BANK ADVISING HER THEY NEEDED HER FULL NUMBER OR HER COMMUNITY BANK ADVISING HER THEY NEEDED HER FULL NUMBER GOLD HER STEIN BACK CREDIT CARD ACCOUNT NEEDED HER FULL NUMBER OR HER STEIN BACK CREDIT CARD ACCOUNT WOULD BE CLOSED

STEIN BACK CREDIT CARD ACCOUNT WOULD BE CLOSED >> THEY SPELLED IT INCORRECTLY WOULD BE CLOSED >> THEY SPELLED IT INCORRECTLY ON THE LETTER >> THEY SPELLED IT INCORRECTLY ON THE LETTER I THOUGHT THERE WAS NO WAY IT ON THE LETTER

I THOUGHT THERE WAS NO WAY IT COULD BE LEGITIMATE I THOUGHT THERE WAS NO WAY IT COULD BE LEGITIMATE WHEN YOU CALLED AND TOLD ME IT COULD BE LEGIT WHEN YOU CALLED AND TOLD ME IT WAS I ALMOST FELL OFF THE WHEN YOU CALLED AND TOLD ME IT WAS, I ALMOST FELL OFF THE CHAIR WAS, I ALMOST FELL OFF THE CHAIR

>> Reporter: IT WAS ADDRESS FLESH >> Reporter: IT WAS TODAY ADDRESS HER MAIDEN NAME AND HER >> Reporter: IT WAS ADDRESS HER MAIDEN TODAY NAME AND HER OLD NEW YORK ADDRESS TODAY HER MAIDEN NAME AND HER OLD NEW YORK ADDRESS HER MOM STILL LIVES THERE OLD NEW YORK ADDRESS

HER MOM STILL LIVES THERE >> DOES YOUR MOM REMEMBER IT? HER MOM STILL LIVES THERE >> DOES YOUR MOM REMEMBER IT? >> SHE REMEMBERS IT >> DOES YOUR MOM REMEMBER IT? >> SHE REMEMBERS IT PURPOSE NOT USE ED THE ACCOUNT >> SHE REMEMBERS IT

GO TO HAS NOT USED THE ACCOUNT FOR ALMOST 20 YEARS GO TO HAS NOT USED THE ACCOUNT FOR ALMOST 20 YEARS >> Reporter: FROM CAN YOU ADDRESS FOR ALMOST 20 YEARS >> Reporter: CAN YOU ADDRESS THAT AT ALL OR NO >> Reporter: CAN YOU ADDRESS THAT AT ALL OR NO

>> Reporter: WE CONTACTED THEM THAT AT ALL OR NO >> Reporter: WE CONTACTED THEM TO GET ANSWERS >> Reporter: WE CONTACTED THEM TO GET ANSWERS THEY CONFIRMED BY E-MAIL THE TO GET ANSWERS THEY CONFIRMED BY E-MAIL THE LETTER WAS SENT INNER ROAR

THEY CONFIRMED BY E-MAIL THE LETTER WAS SENT INNER ROAR BUT THAT WAS NOT THE END OF THE LETTER WAS SENT INNER ROAR BUT THAT WAS NOT THE END OF THE STORY BUT THAT WAS NOT THE END OF THE STORY >> YOU AND I HAVE TO DO TO LOT STORY

>> YOU AND I HAVE TO DO A LOT MORE RESEARCH TO FIND OUT I HAD >> YOU AND I HAVE TO DO A LOT MORE RESEARCH TO FIND OUT I HAVE TO TELL THEM TO CLOSE THE MORE RESEARCH TO FIND OUT I HAD TO TELL THEM TO CLOSE THE ACCOUNT TELL THEM TO CLOSE THE ACCOUNT THE ACCOUNT THAT YOU CAN NOT USE ACCOUNT THE ACCOUNT THAT YOU CAN NOT USE ANYWHERE THE ACCOUNT THAT YOU CAN NOT USE ANYWHERE

IT'S ONLY GOOD FOR THAT STORE ANYWHERE IT'S ONLY GOOD FOR THAT STORE >> Reporter: SO EVEN THOUGH THE IT'S ONLY GOOD FOR THAT STORE >> Reporter: SO EVEN THOUGH THE STORE CLOSED T ACCOUNT'S STILL >> Reporter: SO EVEN THOUGH THE STORE CLOSED T ACCOUNT'S STILL OPEN

STORE CLOSED T ACCOUNT'S STILL OPEN >> COULD BE, YES OPEN >> COULD BE, YES >> Reporter: MICHAEL THOMAS OF >> COULD BE, YES

>> Reporter: MICHAEL THOMAS OF CONSUMER DEBT COUNSELORS, SAY >> Reporter: MICHAEL THOMAS OF CONSUMER DEBT COUNSELORS, SAY THE BANK STORY IS UNUSUAL CONSUMER DEBT COUNSELORS, THE BANK STORY IS UNUSUAL >> HAVE DEALT WITH THAT BANK THE BANK STORY IS UNUSUAL >> I HAVE DEALT WITH THAT BANK IN THE PAST AND NEVER HAD THAT >> I HAVE DEALT WITH THAT BANK IN THE PAST AND NEVER HAD THAT SITUATION IN THE PAST AND NEVER HAD THAT SITUATION

>> Reporter: FOR THE RECORD, SITUATION >> Reporter: FOR THE RECORD, SEVEN YEARS AFTER, INACTIVE >> Reporter: FOR THE RECORD, AFTER SEVEN YEARS, INACTIVE ACCOUNTS ARE DROPPED FROM YOUR AFTER SEVEN YEARS, INACTIVE ACCOUNTS ARE DROPPED FROM YOUR CREDIT REPORT HISTORY ACCOUNTS ARE DROPPED FROM YOUR CREDIT REPORT HISTORY WHAT DOES NOT RULE OUT THE RISK CREDIT REPORT HISTORY THAT DOES NOT RULE OUT THE RISK OF IDENTITY THEFT OR FORGOTTEN THAT DOES NOT RULE OUT THE RISK OF IDENTITY THEFT OR FORGOTTEN ACCOUNTS

OF IDENTITY THEFT OR FORGOTTEN ACCOUNTS THOMAS TELLS NEWS 6 UNDER ACCOUNTS THOMAS TELLS NEWS 6 UNDER FEDERAL LAW EXPERIENCE FAX EXPEERON THOMAS TELLS NEWS 6 UNDER FEDERAL LAW, EXWI FAX EXPERIENCE AND TRANSUNION ARE REQUIRED TO FEDERAL LAW EXPERIENCE EXPERIENCE AND TRANSUNION ARE REQUIRED TO GIF YOU ON FREE REPORT EVERY 12 AND TRANSUNION ARE REQUIRED TO GIF YOU TO FREE REPORT EVERY 12 MONTHS GIF YOU A FREE REPORT EVERY 12 MONTHS >> IF IT'S NOT REPORTED TO THE MONTHS

>> IF IT'S NOT REPORTED TO THE OFFICE, IT HAS NO EFFECT AT ALL >> IF IT'S NOT REPORTED TO THE OFFICE, IT HAS NO EFFECT AT ALL >> Reporter: YOU HAVE AN OFFICE, IT HAS NO EFFECT AT ALL >> Reporter: YOU HAVE AN OUTSTANDING BALANCE, THE DEBT >> Reporter: YOU HAVE AN OUTSTANDING BALANCE, THE DEBT DOES NOT GO AWAY OUTSTANDING BALANCE, THE DEBT DOES NOT GO AWAY

YOU ARE STILL ACCOUNTABLE FOR DOES NOT GO AWAY YOU ARE STILL ACCOUNTABLE FOR IT YOU ARE STILL ACCOUNTABLE FOR IT FOR MORE INFORMATION ON CHECKING IT FOR MORE INFORMATION ON CHECKING YOUR CREDIT HISTORY, GO TO