Hackers Using ‘Gift Card Draining’ To Steal Money From Customers

UP, TOO WE'RE LIVE IN MOBILE 11, JASON ALLEN, CBS 11 NEWS

I SAW YOUR STORY AND I KNEW EXACTLY WHAT HAPPENED WE FOUND OUT THAT A SURPRISING CRIME CONTINUES TO AFFECT PEOPLE HERE IN NORTH TEXAS THE I-TEAM FIRST DUG INTO THIS NEW WAY THAT HACKERS ARE STEALING MONEY FROM YOUR GIFT CARTEDS WHEN IT HAPPENED TO OUR OWN — CARDS WHEN IT HAPPENED TO OUR OWN INVESTIGATOR GINGER ALLEN NOW SHE IS HEARING FROM YOU AND RETAILERS AND REALIZING THIS IS A PROBLEM AND THEY'RE RESPONDING Reporter: LARRY BUYS GIFT CARDS BECAUSE HE GET AS CASH BACK BONUS ON THEM FROM HIS CREDIT CARD COMPANY

AND WE USUALLY GO TO KROEGER AND BUY A WHOLE BUNCH OF GIFT CARDS THAT WILL LAST US THE WHOLE YEAR Reporter: THE RETIRED AUDITOR MARKS THE AMOUNT ON THE CARDS AND SAVES HIS RECEIPTS AND SO WHEN THAT $105 BALANCE SUDDENLY TURNED TO ZERO, HE KNEW HE HAD A PROBLEM A BIG SCAM EVIDENTLY Reporter: AND IT IS THE SAME PROBLEM HE SAW ME REPORT JUST AFTER FATHER'S DAY

I MAILED A GIFT CARD TO MY DAD, AND BEFORE IT EVER MADE IT TO CALIFORNIA BACK HERE IN DALLAS, THIEVES USED IT BY KEYING IN THE NUMBER ON THE CARD AT THIS OUTBACK RESTAURANT THE SAME WITH VINING THE THIEVES DRAINED THE BALANCE ON TWO OF HIS KROEGER GIFT CARDS BY SIMPLY USING THE NUMBERS AT SISTER GROCERY STORES IN CALIFORNIA ANOTHER TEXAS VIEWER E-MAILED ME THE STORY HIS GIFT CARD WAS USED IN PENNSYLVANIA

HE SAID HE HAD NEVER BEEN TO ALLENTOWN IN HIS LIFE THE FEDERAL TRADE COMMISSION TOLD US IT IS CALLED GIFT CARD DRAINING HOW DID THEY GET MY CARD AND PIN NUMBER? THEY'LL GO INTO THE ESTABLISHMENT, PEN AND PAPER, THEY'LL START WRITING DOWN NUMBERS, OR THEY FIGURE IT OUT USING FORMULAS OR THEY WILL SKIM IT USING A CREDIT CARD SKIMMER Reporter: IN STORE AFTER STORE WE SAW JUST HOW EASY IT IS TO SEE THE ACCOUNT NUMBERS SOME HAVE THESE SILVER STICKERS COVERING THE PIN, BUT THE FTC SAYS THE HACKERS BUY THEM ONLINE AND REPLACE THE OLD ONES ONCE THEY RECORD THE NUMBERS

YOU SHOULD CONTACT THE RETAILER IF THIS HAPPENS TO YOU OUTBACK GAVE ME A REPLACEMENT THE VIEWER WHO HAD THE BJ'S GIFT CARD SAID THE RESTAURANT CHAIN SENT HIM A NEW CARD IN LESS THAN 24 HOURS, AND KROEGER SAYS IF A CARD IS CONFIRMED AT COMPROMISED, A REFUND IS ISSUED

IT IS ACTIVELY MONITORING THE ISSUE AND ENCOURAGING THE